Terms & Conditions | BIG UP THE SKY
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Terms & Conditions

.Deposits

Your booking deposit secures your date and time for your character appearance. Any time slot stays open to all other clients until the deposit has been paid. 

The administrative deposit is non-refundable. However, In the event that we can’t accommodate your request, we will refund your deposit. 

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Booking Days/Times

We currently book for any day of the week starting at 9 am. Booking times are based on current bookings and performer availability.  

We have many actresses and actors that portray our characters. Please be aware that you may not receive the same actress/actor as pictured on our website or at prior events. Specific entertainers cannot be guaranteed. *Specific character requests may be made but are not guaranteed.

 

Performance and Routine

Your package includes all and only what is listed in the package details. Our princesses and character impersonators arrive already in costume and ready to entertain at your party and do not need any 'set-up' time beforehand. 

 

 Please note that any photos we take may be used for advertisement/promotional purposes on our website or social media if you agree to the intake form.

 

Final Payment

The remaining balance due will be paid to the company anytime up to two weeks prior to your event. You may make payments anytime but the remaining balance MUST be settled two weeks prior to your event.

 

Child Supervision

Please remember during the appearance that your character performer is an entertainer ONLY and children should be supervised by parents at ALL times. 

 

Please make sure children are in no way damaging the character's costume or supplies.  

 

Rights and Safety/Covid-19 Protocol

We are in no way responsible for any property damages or injuries among the children/guests during our appearance. 

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We have the right to leave any appearance at any time that we find to be unsafe. This includes but is not limited to any appearance where vulgar verbal remarks or physical gestures are made towards or in reference to the performer/assistant or any appearances where verbal or physical violence or crime of any kind is being witnessed/heard by the character/assistant.

 

 If having any other entertainment at your party please let us know PRIOR to booking with us.

 

Please note we reserve the right to cancel/depart any appearance at any time that we find is not in agreement with our Booking Info. and Terms, contract, and/or Entertainment Agreement.  

 

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